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Employee Accommodations: The Interactive Process

What is reasonable accommodation?

According to the Equal Employment Opportunity Commission, "Title I of the Americans with Disabilities Act of 1990 (ADA) requires an employer to provide reasonable accommodation to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship. In general, an accommodation is any change in the work environment or in the way things are customarily done that enables an individual with a disability to enjoy equal employment opportunities.

There are three categories of reasonable accommodations:

  1. Modifications or adjustments to a job application process that enable a qualified applicant with a disability to be considered for the position such qualified applicant desires; or
  2. Modifications or adjustments to the work environment, or to the manner or circumstances under which the position held or desired is customarily performed, that enable a qualified individual with a disability to perform the essential functions of that position; or
  3. Modifications or adjustments that enable a covered entity's employee with a disability to enjoy equal benefits and privileges of employment as are enjoyed by its other similarly situated employees without disabilities."

Who is eligible?

To be eligible for a reasonable accommodation under the ADA, an employee must have an impairment that substantially limits one or more major life activities, or a record of such an impairment.

Employees may be referred to the ADA Coordinator to engage in the interactive process of accommodations in various manners: by self-referral, from their supervisor, or from Human Resources and/or Medical Management, any of whom may contact the ADA Coordinator directly.

If an employee has a disability and requires an accommodation, the employer must provide a reasonable accommodation, unless the accommodation poses an undue hardship. An accommodation is not considered reasonable if it removes essential functions of the employee’s job.

What is the interactive process of accommodation?

Once notification of an accommodation need and/or documentation of a disability has been received, the ADA Coordinator will:

  1. Receive and review the employee’s documentation of a disability.  Please see the following PDF.
  2. Obtain a current job description and/or PIQ from the supervisor, or Classification and Compensation.
  3. Conduct discussions with the employee and the supervisor, to determine whether the employee satisfies the requisite skill, experience, education and other job-related requirements, and performs the essential functions of the position, with or without reasonable accommodation.
  4. Determine if the employee cannot meet a specific job-related duty due to the disability. The supervisor must be able to demonstrate that the specific duty is “job-related and consistent with business necessity.”
  5. Engage in interactive communication with all parties to determine whether there are reasonable accommodations to enable the employee to perform the essential functions of the job, or to meet job-related requirements, unless the accommodation would impose an undue hardship.
  6. If an accommodation is appropriate and agreed upon, all parties (employee, supervisor, medical management, etc.) will be advised, and accommodation will take effect. Email, memos and/or letters documenting accommodation will be completed and distributed.
  7. If an accommodation is not available or reasonable, the employee may enter into the ADA Monitoring Program with the assistance of WVU’s Talent Strategies.

Please note

Additional Resources